How I spent my Saturday

I spent this Saturday as I have spent every Saturday since May 27, and will spend every Saturday until Sept. 9, at the Airport, working. On Saturdays we turn our ship, which means a mass influx of people through the airport. Both people coming off the ship and going to the ship (which leaves from Seward) come through the airport.
Here is what happened:

*I got yelled at by a man and his wife who booked their cruise through AAA and their flight home had somehow gotten cancelled. However, when guests don't book directly through the company there is nothing we can do for them regarding their air travel. So I told them this, gave them a phone number, and smiled. It wasn't very effective.

*We recieved a bag from the ship that had been urinated on. We did not know this until the guests picked the bag up around 1pm and brought it to our attention. The guests were very good natured about this and were content when we provided them a replacement bag and a phone number for Customer Service. It is suspected that an intoxicated ship employee committed this act when the bags were collected on Friday night on the ship.

*I had a couple of guests who arrived too late for a bus transfer (they arrived at 5:45pm and the last bus transfer is at 4:30pm because it's a 3 hour drive to Seward and guests need to be onboard the ship no later than 8:00pm). We got them a charter flight to Seward. While I was waiting with the one-armed man and his wife from Tennesee I learned that this was only the second time the man had ever been West of the Mississippi. So we put them on a small plane to Seward where their friends were waiting, only to have a mechanical issue with the plane and have the plane have to return to Anchorage. The couple will miss 1.5 days of their curise as they can't meet up with the ship until Monday when it docks in Skagway.

*We had six bags found at the Hospitality Center at 6:00pm that were supposed to have already gone to the ship as the guests we onboard waiting for them. We put these bags on the charter flight with the late guests...the bags are now sitting in our office waiting to go to Skagway on Monday.

Overall it was a productive 15 hour day. That's how I spent my Saturday and how I will spent the next 8 Saturdays.